98ab Frequently Asked Questions

Creating a 98ab account takes about two minutes. Visit the 98ab website, click the registration button, and fill in your full name, Pakistani mobile number, date of birth, and a secure password. You will receive an OTP on your mobile to verify your number. Once verified, your account is created — though you will need to complete KYC verification before depositing real money in PKR.

98ab requires a valid Pakistani government-issued identity document for KYC. A CNIC (Computerised National Identity Card) is the most common choice — upload a clear photo of both sides. Alternatively, a valid Pakistani passport is accepted. Your document must show your full name and date of birth, and must confirm you are 21 years of age or older. Blurry or cropped images will be rejected, so take the photo in good lighting.

In most cases, 98ab KYC verification is completed within 1 to 4 hours during business hours. If your documents are submitted correctly — clear, legible, and matching your registration details — the process is straightforward. During high-volume periods it may extend to 24 hours. You will receive a notification once your verification is approved. If there is an issue with your documents, our support team will contact you via live chat.

Go to the 98ab login page and click "Forgot Password". Enter the mobile number registered to your account and you will receive an OTP. Enter the OTP, then create a new password. Your new password must be at least 8 characters and include a mix of letters and numbers. If your registered mobile number has changed, contact 98ab live chat support directly — they will verify your identity through alternative means before resetting access.

No. 98ab strictly enforces a one account per player policy. Registering multiple accounts using different names, mobile numbers, or email addresses is a violation of 98ab's Terms and Conditions and can result in permanent suspension of all associated accounts and forfeiture of any pending balances or bonuses. If you are having trouble accessing your existing account, contact support rather than opening a new one.

To close your 98ab account, contact the support team via live chat and request account closure. Before closure is processed, any remaining PKR balance will be returned to your nominated withdrawal method. If you are considering closing your account due to gambling-related concerns, we strongly encourage you to explore self-exclusion options first — these can be applied immediately and may be more suitable than a permanent closure. See the Safety & Responsible Gaming section below for details.

98ab supports a wide range of Pakistani payment methods. Mobile wallets include JazzCash and EasyPaisa — both of which process deposits almost instantly. For bank transfers, 98ab accepts HBL (Habib Bank Limited), UBL (United Bank Limited), and Meezan Bank. All deposits are denominated in PKR. Check your account's cashier section for the latest list of available methods, as new options are added periodically.

The minimum deposit at 98ab varies slightly by payment method but is designed to be accessible for all Pakistani players. For JazzCash and EasyPaisa, the minimum deposit is Rs 500. For bank transfers via HBL, UBL, or Meezan Bank, the minimum is Rs 1,000. There is no maximum deposit limit enforced at the platform level, though your individual bank or mobile wallet may have its own daily transaction limits that apply independently of 98ab.

JazzCash deposits to 98ab are typically credited within seconds of completing the transaction on the JazzCash app. In rare cases during high-traffic periods, it may take up to 5 minutes. If your deposit has not appeared in your 98ab balance within 15 minutes, take a screenshot of the JazzCash transaction confirmation and share it with the 98ab live chat support team — they can trace and manually credit the deposit if needed.

Withdrawal processing at 98ab takes 1 to 3 business days after your request is approved. JazzCash and EasyPaisa withdrawals are generally faster, often arriving within a few hours once processed. The minimum withdrawal amount is Rs 1,000 regardless of payment method. Your withdrawal method must match the deposit method used — 98ab does not allow withdrawal to a different account than the one used for deposit, as a fraud prevention measure.

98ab does not charge any platform-side fees on standard deposits or withdrawals in PKR. However, your bank or mobile wallet provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction charges as per their standard fee schedules. These are outside of 98ab's control. Always check your payment provider's terms to understand any fees that may be deducted on their end before your funds arrive or depart.

If your 98ab withdrawal has been pending beyond 3 business days, first check that your KYC verification is fully approved and that you have not exceeded any bonus wagering requirements that may hold your balance. If everything looks clear on your end, contact the 98ab support team via 24/7 live chat and provide your transaction reference number. Our finance team will investigate and resolve the delay, usually within the same business day the query is raised.

98ab offers a broad game library built for Pakistani players. The main categories include cricket betting (covering PSL, international test matches, T20s, and ODIs), slot games with hundreds of titles, live casino (live dealer roulette, blackjack, baccarat), Mines (a grid-based crash-style game), and Nine (a card game popular across South Asia). New game titles are added regularly — check the lobby for the latest additions.

Yes — PSL is one of the most popular betting markets on 98ab during the tournament season. You can place bets on match winners, top batsmen, total runs, fall of next wicket, over-by-over run totals, and a range of in-play markets during live PSL matches. Pre-match markets typically open 48 hours before the first ball, and live betting remains active throughout the innings. Odds are displayed in decimal format with PKR stake amounts.

All slot games on 98ab use certified Random Number Generator (RNG) technology, independently audited to ensure fair outcomes on every spin. RTP — or Return to Player — is the theoretical percentage of all wagered money a slot pays back over millions of spins. For example, an RTP of 96% means the game returns Rs 96 for every Rs 100 wagered on average over time. Individual sessions will vary significantly. RTP figures for each game are shown in the game's information panel.

Yes. 98ab is fully optimised for mobile play. The platform runs smoothly on Android and iOS devices through the mobile browser — no app download is required, though a dedicated app may be available depending on your region. All games, including live cricket betting, slots, Mines, and Nine, are designed with a mobile-first layout. A stable internet connection via 4G or Wi-Fi is recommended for live dealer and in-play cricket betting sessions.

Mines on 98ab is a grid-based instant game. You select a grid size and choose how many mines are hidden within it. Each safe tile you reveal increases your multiplier — the more tiles you uncover without hitting a mine, the higher your potential payout. You can cash out at any point. The key decisions are how many mines to set (more mines = higher risk and higher multiplier) and when to cash out before hitting a hidden mine and losing your stake.

98ab offers a welcome bonus for new players on their first deposit in PKR. The exact offer varies by promotion period — log in to your 98ab account after completing KYC verification to see the current welcome bonus available to you. Welcome bonuses typically come in the form of a deposit match percentage (e.g., a percentage added on top of your first deposit) and may include free spins on selected slot games. Always read the wagering requirements before claiming.

Wagering requirements specify how many times you must play through a bonus amount before it can be withdrawn as real cash. For example, if you receive a Rs 1,000 bonus with a 20x wagering requirement, you must place Rs 20,000 in total bets before the bonus converts to withdrawable funds. At 98ab, wagering requirements are clearly stated in each bonus's terms. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for full details.

Yes, 98ab periodically offers free spins as part of welcome packages, reload bonuses, and special promotions tied to new slot game launches. Free spins are credited to specific slot titles — you cannot use them on any game you choose. Winnings from free spins are usually subject to a wagering requirement before withdrawal. Check your 98ab promotions page regularly, as free spin offers change frequently and are sometimes available for a limited time only.

98ab rewards consistent players through a tiered loyalty programme. As you wager more across cricket betting, slots, and casino games, you accumulate loyalty points that move you up tiers. Higher tiers unlock benefits such as improved withdrawal speeds, dedicated account managers, exclusive reload bonuses, and special PSL season promotions. Details of your current loyalty tier and point balance are visible in your 98ab account dashboard. Contact live chat to learn what your next tier milestone rewards include.

The 98ab welcome bonus is a one-time offer for first-time depositors only and cannot be claimed again on the same account. However, 98ab runs regular ongoing promotions — weekly reload bonuses, cricket season specials, and slot tournament prizes — that are open to existing players. These are communicated via your registered mobile number and displayed in the promotions section of your account. Players found exploiting bonuses through multiple accounts will have all bonuses and associated winnings forfeited.

Yes. 98ab operates under an internationally recognised gaming licence, which means the platform is subject to ongoing regulatory oversight, regular audits of game fairness, and mandatory responsible gaming standards. This licence requires 98ab to maintain segregated player funds, provide self-exclusion tools, and enforce age verification — all of which are active on the platform. 98ab's licence details are displayed in the footer of the website.

You must be 21 years of age or older to register and play on 98ab. This is enforced through mandatory KYC verification — your CNIC or passport is checked for your date of birth before your account is activated for real-money play. Any account found to belong to a person under 21 will be immediately suspended, all winnings forfeited, and the deposit returned. 98ab takes underage gambling prevention seriously and has zero tolerance for violations.

Self-exclusion at 98ab can be requested immediately via 24/7 live chat. You can choose a time-limited exclusion of 6 months, 1 year, or 2 years, or opt for a permanent exclusion. During any exclusion period, your account is suspended, all marketing communications are stopped, and you cannot register a new account. For further guidance and external support resources on problem gambling, we recommend visiting your country's responsible gaming authority website. Full details are on our Responsible Gaming page.

Yes. 98ab provides a full suite of financial and time-based controls. You can set daily, weekly, or monthly deposit limits in PKR, as well as loss limits, wager limits, and session time limits. Limit decreases take effect immediately. Limit increases require a 7-day review period — a deliberate friction measure to protect players from impulsive decisions. Navigate to Account Settings > Responsible Gaming to configure your limits, or ask the live chat team to set them for you instantly.

98ab uses SSL encryption across the entire platform to protect data in transit. Your KYC documents are stored on secure, access-controlled servers and are never shared with third parties beyond the minimum required for regulatory compliance. Financial transactions via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank are processed through encrypted payment gateways. 98ab's full data handling policy is available in the Privacy Policy.

The 98ab support team is available 24 hours a day, 7 days a week via live chat directly on the website. This is the fastest way to resolve account, payment, or gameplay issues. For less urgent queries, you can email the support team at [email protected] — typical email response time is approximately 2 hours. There is no phone support line; live chat is the recommended channel for all real-time assistance.